Terms

Terms of service
Validity

This agreement is valid until further notice between the USA consumer (you) with minimum age 18 years and the manufacturer (M2M Fashion USA). For other type of agreements, please contact us before completing your purchase.

Prices

The goods are always sent to you directly from USA. Possible VAT and custom fees are NOT included in the prices. You, as a consumer, are responsible for paying any additional VAT and custom charges upon delivery of the goods. The prices are subject to change due to circumstances that M2M Fashion USA cannot control, such as substantially increased fabric prices, currency exchange rates, shipping costs, import fees or VAT.

Payment

You may select from the following options

* By VISA or Mastercard. No extra charges will apply.
* Via Paypal. 5% extra payment charges apply.

The processing of your order will start after the order value has been paid. When paying via credit card the order value will be withdrawn directly.

Cookies and Security

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.

For example, we use cookies to:

* Remember the items in your Shopping Cart
* Control country and language settings
* Analyze visitor statistics and behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Mozilla) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and most of our services will not function properly.

Delivery

Our custom made products are normally delivered within about 4-5 weeks, however the delivery time cannot be guaranteed. In certain circumstances, such as when fabric has run out, the dispatch time may increase by a couple of days. We always do our best to maintain the 4-5 weeks schedule and deliver our goods to your door as swiftly as possible. The maximum shipping cost we charge is 9.00 USD (when selecting the shipment method “Post – Standard package” without “split delivery” option). For further information about our shipping conditions click the link “Shipping”.

Tolerances

M2M Fashion’s custom made products are always made to the measurements given by you. If you choose body measurements, the measurements of a shirt are adjusted according to the fit selected by you (slim, normal or loose fit). If you choose the shirt measurements option, the measurements of your new shirt should be the same as on the original shirt, however, we can not guarantee that the seams and the design will be identical to the original shirt. We generally accept a slight variance from the original measurement. We can not guarantee that your shirt made to the measurements from our size chart will have a perfect fit. That is why we always recommend you use your personal measurements instead. Please be aware that sometimes there are visible chalk marks on our shirts which will dissolve after the first washing. We continuously strive to further improve the quality of our products and introduce new designs to our shirts and website. That is the reason why sometimes two shirts can differ a little, especially if they were ordered at different times. Shirts made from different rolls of fabric may differ slightly in shade due to normal variations in the dyeing process. If any other problems occur, we will do our best to solve them as soon as possible as we value our customers opinion.

Warranty

If the measurements or design of the custom made product you ordered does not correspond with your given measurements for reasons other than mentioned above, we will offer you a new product free of charge by crediting your customer account. Please note that unused credits on your M2M Fashion customer account will expire after 1 year. M2M Fashion also takes responsibility for the cost of return shipments under the condition that you return the custom made product in the same box as it was delivered in and send with the cheapest possible shipping method. As our customer, you are responsible for the given measurements

Service

Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday – Friday. Please use the “contact us page” under customer service for the fastest response.

Personal information

M2M Fashion is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties.

Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor M2M Fashion being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. M2M Fashion considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to M2M Fashion, natural catastrophes and any circumstances, events and circumstances that are beyond our control.